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http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1068";840-0;3;1;;stringItemType;840-0;"Telephone";"Reporter details";;;;;;;;;;;"Name of reporter#3";"Name of reporter#Telephone";"Reporter details";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1069";840-0;4;1;;stringItemType;840-0;"Email";"Reporter details";;;;;;;;;;;"Name of reporter#4";"Name of reporter#Email";"Reporter details";False;False;
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http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1071";840-0;6;1;;stringItemType;840-0;"More information";"Reporter details";;;;;;;;;;;"Name of reporter#6";"Name of reporter#More information";"Reporter details";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1072";840-0;7;1;;stringItemType;840-0;"Name";"Reporter details";;;;;;;;;;;"Manager details#7";"Manager details#Name";"Reporter details";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1073";840-0;8;1;;stringItemType;840-0;"Sure name";"Reporter details";;;;;;;;;;;"Manager details#8";"Manager details#Sure name";"Reporter details";False;False;
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http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1076";840-0;11;1;;stringItemType;840-0;"Mobile phone";"Reporter details";;;;;;;;;;;"Manager details#11";"Manager details#Mobile phone";"Reporter details";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:si1077";840-0;12;1;;stringItemType;840-0;"More information";"Reporter details";;;;;;;;;;;"Manager details#12";"Manager details#More information";"Reporter details";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1134";840-1;1;1;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations during core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1135";840-1;1;2;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations outside of core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1134";840-1;1;3;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations during core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1135";840-1;1;4;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations outside of core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1134";840-1;1;5;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations during core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1135";840-1;1;6;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations outside of core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1134";840-1;1;7;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations during core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1135";840-1;1;8;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations outside of core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1134";840-1;1;9;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations during core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1135";840-1;1;10;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations outside of core hours";;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x4,BAO=boi_BA:x138";840-1;1;11;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: handling a malfunction";;;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: handling a malfunction";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x4,BAO=boi_BA:x139";840-1;1;12;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: account clarification";;;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: account clarification";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x4,BAO=boi_BA:x140";840-1;1;13;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: termination of contract";;;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: termination of contract";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x4,BAO=boi_BA:x141";840-1;1;14;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";;;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1279,APP=boi_AP:x4,BAO=boi_BA:x142";840-1;1;15;;integerItemType;840-1;"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option";"Conversations on other topics";;;;;;;;;;"1";"Number of phone calls to the call center";"The banking corporation opted to act in accordance with the second option#Conversations on other topics";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1134";840-1;2;1;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations during core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1135";840-1;2;2;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations outside of core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1134";840-1;2;3;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations during core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1135";840-1;2;4;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations outside of core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1134";840-1;2;5;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations during core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1135";840-1;2;6;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations outside of core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1134";840-1;2;7;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations during core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1135";840-1;2;8;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations outside of core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1134";840-1;2;9;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations during core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1135";840-1;2;10;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations outside of core hours";;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x4,BAO=boi_BA:x138";840-1;2;11;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: handling a malfunction";;;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: handling a malfunction";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x4,BAO=boi_BA:x139";840-1;2;12;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: account clarification";;;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: account clarification";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x4,BAO=boi_BA:x140";840-1;2;13;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: termination of contract";;;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: termination of contract";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x4,BAO=boi_BA:x141";840-1;2;14;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";;;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ii1281,APP=boi_AP:x4,BAO=boi_BA:x142";840-1;2;15;;integerItemType;840-1;"of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations on other topics";;;;;;;;;;"of which:#2";"of which:#of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations on other topics";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1134";840-1;3;1;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations during core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1135";840-1;3;2;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations outside of core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1134";840-1;3;3;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations during core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1135";840-1;3;4;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations outside of core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1134";840-1;3;5;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations during core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1135";840-1;3;6;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations outside of core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1134";840-1;3;7;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations during core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1135";840-1;3;8;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations outside of core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1134";840-1;3;9;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations during core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1135";840-1;3;10;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations outside of core hours";;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations outside of core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x4,BAO=boi_BA:x138";840-1;3;11;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: handling a malfunction";;;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: handling a malfunction";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x4,BAO=boi_BA:x139";840-1;3;12;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: account clarification";;;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: account clarification";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x4,BAO=boi_BA:x140";840-1;3;13;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: termination of contract";;;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: termination of contract";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x4,BAO=boi_BA:x141";840-1;3;14;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";;;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:pi1282,APP=boi_AP:x4,BAO=boi_BA:x142";840-1;3;15;;percentItemType;840-1;"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations on other topics";;;;;;;;;;"3";"Percentage of conversations with a wait time exceeding 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations on other topics";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x3,BAO=boi_BA:x138,MCC=boi_MC:x1134";840-1;4;1;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: handling a malfunction";"Conversations during core hours";;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: handling a malfunction#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x3,BAO=boi_BA:x139,MCC=boi_MC:x1134";840-1;4;3;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: account clarification";"Conversations during core hours";;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: account clarification#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x3,BAO=boi_BA:x140,MCC=boi_MC:x1134";840-1;4;5;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations regarding service: termination of contract";"Conversations during core hours";;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations regarding service: termination of contract#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x3,BAO=boi_BA:x141,MCC=boi_MC:x1134";840-1;4;7;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";"Conversations during core hours";;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x3,BAO=boi_BA:x142,MCC=boi_MC:x1134";840-1;4;9;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option";"Conversations on other topics";"Conversations during core hours";;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the first option#Conversations on other topics#Conversations during core hours";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x4,BAO=boi_BA:x138";840-1;4;11;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: handling a malfunction";;;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: handling a malfunction";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x4,BAO=boi_BA:x139";840-1;4;12;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: account clarification";;;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: account clarification";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x4,BAO=boi_BA:x140";840-1;4;13;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations regarding service: termination of contract";;;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations regarding service: termination of contract";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x4,BAO=boi_BA:x141";840-1;4;14;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";;;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Total of the 3 service types (handling a malfunction, account clarification, termination of contract)";False;False;
http://www.boi.org.il/fr/xbrl/fws/d840/d840/2020-07-31/mod/d840.xsd;14.0;;;"boi_met:ti1324,APP=boi_AP:x4,BAO=boi_BA:x142";840-1;4;15;;timeItemType;840-1;"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option";"Conversations on other topics";;;;;;;;;;"4";"Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes";"The banking corporation opted to act in accordance with the second option#Conversations on other topics";False;False;